assistant-limitations

---

title: In-app assistant limitations

description: What automated help can and cannot do with your Athleit data. category: Reference audience: all platform: web keywords: ai, assistant, privacy, data, support, refund lastReviewed: 2026-05-21

Grounding

When an in-app assistant is available, it should answer from Athleit help content and general product knowledge. It does not automatically read your private roster, payment history, or messages. For household rules (for example one account in one household at a time, leaving before joining another with a code, and linking the same household across teams), use the same facts as Households and invites.

Account-specific questions

For charges, access errors, or "why can't I see X," use the billing portal, in-app screens your coach points to, or your club / team administrator. Do not rely on an assistant to invent account facts.

For refunds, the assistant can explain how refunds work — who can issue them, what the household sees, how the platform fee is handled — but it cannot look up a specific refund on your account. Households can see refund status on the original pay / receipt link; staff see full refund history (who, when, reason) inside the staff refund drawer. See Issuing refunds.

Safety

Never paste passwords, full card numbers, or government IDs into a chat field. Chat retention and logging follow Athleit’s policies.

Internal tools

Help and the in-app assistant are for team and club users only. Do not describe or link to internal Athleit staff tools or staff-only URL paths. For product access, point people to team/club dashboards, billing, Help center, or their club / team leadership—not internal consoles.

Accuracy

AI answers can be wrong. Prefer help articles in this folder and primary UI labels when something critical is on the line (payments, legal documents, tryouts). For exact fees and payment rules, use Billing and Stripe and the checkout summary—not chat alone.