Help center

Create an account, complete your profile, and join or create a team or club.

Where each client shines and how navigation differs.

Family-facing web pages for paying a team or club invoice and completing club registration — no app required.

When to use team mode only, when to add a club, and how billing differs.

Family linking across teams, invite codes, join requests, empty household setup, and dependent claim codes.

Practices, games, results, and how staff publish the calendar.

What each team and club staff role can do in Athleit — schedule, roster, payments, financials, settings — and how role + position interact.

Change whether you join a team as staff, parent, or player using Join team and the team invite code.

Who can manage the team, where to change team defaults, saved opponents and locations, and how personal profiles work.

Team and club message threads, Team Thread vs group chats, club inbox, starting threads from Club Players (search, Message household), alerts, broadcasts, and notifications.

Creating payment events, fee choices, installment plans, lifecycle operations, exports, refunds, and how it all relates to Stripe Connect.

The club staff overview — snapshot counts, recent members, money collected, status breakdown, and date range presets.

Run club-wide events, team practices, and facility reservations from one Schedule — pick an audience, set recurrence, anchor to a facility space.

Track the facilities your club uses, the spaces inside them, and reserve those spaces by creating Schedule events anchored to a Space.

Building registration events, public signup links, the staff overview, filters, exports, refunds, and payment.

Subscriptions, Stripe Connect, Athleit service fees, Stripe processing (card vs ACH), and what families see at checkout.

What payment information Athleit keeps, for how long, and what survives when teams, clubs, players, or households change.

How team and club staff issue full or partial refunds against Stripe payments, what the household sees, and how refunds flow through the books.

Definitions for teams, clubs, households, broadcasts, and other Athleit terms.

Every email, mobile push, and in-app notification Athleit sends — with role-by-role coverage and how to manage your preferences.

Common questions about access, billing, and payments in plain Q&A form.